Welcome to WakaMate. These Terms of Service ("Terms") govern your access to and use of the WakaMate mobile application, website, and related services (collectively, the "Platform"). By using WakaMate, you agree to be bound by these Terms.
Please read these Terms carefully. If you do not agree, you may not use the Platform.
About WakaMate
WakaMate is a platform that connects customers with vetted, skilled artisans for home and office services including plumbing, electrical work, cleaning, AC repair, handyman services, carpentry, appliance repair, roofing, tiling, and more.
Note: WakaMate acts as an intermediary and technology provider. We do not directly provide the services performed by artisans. Artisans are independent service providers.
Eligibility
To use WakaMate, you must:
By creating an account, you confirm that you meet these requirements.
Account Registration and Security
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized access
- Ensuring your account information is accurate and up to date
WakaMate is not liable for any loss or damage arising from your failure to protect your account.
Services and Bookings
aService Requests
Customers can browse available services, view artisan profiles, and book services through the Platform. All bookings are subject to artisan availability and acceptance.
bService Delivery
Services are performed by independent artisans. WakaMate does not guarantee the quality, timeliness, or outcome of services, though we strive to vet and maintain high standards among our artisan network.
cCancellations and Rescheduling
Cancellation and rescheduling policies will be communicated through the Platform. Late cancellations may be subject to fees as outlined in the app.
dInspections
For certain services, WakaMate may offer or require an inspection before work begins. Inspection fees and policies will be clearly stated.
Payments and Pricing
Pricing
Service prices are displayed in the app and may vary based on service type, location, and complexity. Prices are subject to change, but you will be notified before confirming a booking.
Payment Methods
Payments can be made through approved payment methods including credit/debit cards, bank transfers, or other options available on the Platform.
Subscriptions
WakaMate offers subscription plans (WakaMate Plus, Pro, Pro+) with recurring billing. Subscriptions automatically renew unless canceled.
Refunds and Credits
Refunds and credits are handled on a case-by-case basis. Contact our support team for assistance with disputes or service issues.
User Conduct
You agree not to:
- Use the Platform for any unlawful or fraudulent purpose
- Harass, abuse, or harm other users or artisans
- Provide false, misleading, or inaccurate information
- Interfere with or disrupt the Platform's operation
- Attempt to gain unauthorized access
- Use automated systems without permission
- Post harmful, offensive, or inappropriate content
Violation of these rules may result in account suspension or termination.
Artisan Terms
● Independent Contractors
Artisans on WakaMate are independent contractors, not employees. They are responsible for their own taxes, insurance, and compliance with local regulations.
Vetting & Standards
Background checks, skill verification, and ongoing monitoring
Ratings & Reviews
Customers may rate artisans. Reviews must be honest and respectful.
Earnings
Payment according to schedule. Platform fees may be deducted.
Intellectual Property
All content on the Platform, including text, graphics, logos, images, software, and design, is the property of WakaMate or its licensors and is protected by copyright, trademark, and other intellectual property laws.
You may not copy, reproduce, distribute, or create derivative works without our express written permission.
Privacy
Your use of WakaMate is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information.
Read Privacy PolicyDisclaimers and Limitation of Liability
Platform Provided "As Is"
WakaMate provides the Platform on an "as is" and "as available" basis. We make no warranties about accuracy, reliability, or availability.
No Guarantee of Service Quality
While we vet artisans, WakaMate does not guarantee the quality, safety, or legality of services. Users engage artisans at their own risk.
Limitation of Liability
To the fullest extent permitted by law, WakaMate shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from use of the Platform.
Indemnification
You agree to indemnify, defend, and hold harmless WakaMate and its affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the Platform, violation of these Terms, or infringement of any third-party rights.
Dispute Resolution
aInformal Resolution
If you have a dispute with WakaMate, please contact us first at support@wakamate.ng to seek an informal resolution.
bGoverning Law
These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be resolved in the courts of Abuja, Nigeria.
cArbitration
For disputes that cannot be resolved informally, both parties agree to submit to binding arbitration in accordance with Nigerian arbitration laws.
Termination
WakaMate reserves the right to suspend or terminate your account for:
You may also terminate your account at any time through the app settings or by contacting support.
Changes to These Terms
WakaMate may update these Terms from time to time. When we do, we will revise the effective date and notify you through the Platform or via email.
Continued use of WakaMate after changes means you accept the updated Terms.
Miscellaneous
Entire Agreement
These Terms, together with our Privacy Policy, constitute the entire agreement between you and WakaMate.
Severability
If any provision is found invalid, the remaining provisions shall remain in full force.
No Waiver
Our failure to enforce any right does not constitute a waiver of that right.
Assignment
You may not assign these Terms without our consent. We may assign at any time.
Contact Us
If you have questions about these Terms, please contact us:
Acknowledgment
By using WakaMate, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. Thank you for choosing WakaMate as your trusted partner for home and office services.