WakaMate respects your privacy and is committed to protecting the personal information of everyone who uses our platform. This Privacy Policy explains how we collect, use, store, share, and protect your information when you use the WakaMate mobile application, website, and related services.
By using WakaMate, you agree to the practices described in this Privacy Policy.
Information We Collect
We collect information to provide safe, reliable, and efficient services to our users and artisans.
aInformation You Provide Directly
- Full name
- Phone number
- Email address
- Home or service addresses
- Account login details
- Profile information
- Payment related details
- Messages, reviews, ratings
For Artisans, we may also collect:
- Skill category and experience
- Identification documents
- Profile photos
- Work availability and areas
bInformation Collected Automatically
- Device information
- App usage data
- Location data related to service delivery
- Log data such as access times and actions
This information helps us improve performance, security, and user experience.
How We Use Your Information
We use your information only for legitimate business and service purposes, including:
We do not sell your personal information.
Sharing of Information
We only share information when necessary to deliver our services.
Between Users and Artisans
Limited information such as name, service details, location, and contact information is shared strictly to enable service delivery.
Service Providers
We may share information with trusted third parties who support our operations, such as payment processors, hosting providers, and analytics services.
Legal and Safety Reasons
We may disclose information if required by law, court order, or government authority, or if necessary to protect WakaMate, our users, artisans, or the public.
Data Security
We take data protection seriously and implement reasonable technical and organizational measures to safeguard your information.
Secure Servers
Encryption where appropriate
Restricted Access
To sensitive data
Internal Policies
Governing data handling
Ongoing Monitoring
For unauthorized access
Data Retention
We retain personal information only for as long as necessary to:
- Provide our services
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
When information is no longer required, it is securely deleted or anonymized.
Your Rights and Choices
You have the right to:
Requests can be made through the app or by contacting our support team.
Privacy of Artisans
WakaMate values the dignity and livelihood of artisans on the platform.
- Artisan information is used strictly for verification, service matching, and trust building
- We do not exploit artisan data or share it for unrelated commercial purposes
- Performance data is used to maintain quality, not to unfairly penalize workers
- Artisans may request access to or correction of their data at any time
Our goal is to create a fair and respectful system for everyone.
Children's Privacy
WakaMate is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services or legal requirements.
When updates occur, we will revise the effective date and notify users where appropriate.
Continued use of WakaMate after updates means you accept the revised policy.
Contact Us
If you have any questions, concerns, or requests regarding privacy, please contact us:
Our Commitment
At WakaMate, trust is the foundation of everything we do. We are committed to protecting your privacy, respecting your data, and building a platform that feels safe, fair, and reliable for both customers and artisans.